IT Outsourcing
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Maximize Flexibility and Control
A reaction paper by: Hannah May Apugan
Outsourcing has grown controversial over the years especially in the ground of Information Technology. The rapid changes and innovations keeps the companies enfold into outsourcing or making it into a commodity that would be kept in-house.
As stipulated from the article by Lacity M., Willocks L. and Feeny D., Maximize Flexibility and Control, the strategic-versus-commodity approach usually led to disappointments. Disappointments because of wrong decision-making and solution-approach to the companies needs. They failed to foresee some uncertainties that lead to a big-loss-mistake.
Outsourcing must be done carefully, systematically, and with explicit goals. Companies that rush into outsourcing without fully understanding what they hope to gain may find themselves mired in a contractual battle with a chosen vendor or the recipient of services that worsen rather than improve. Sensible reasons to consider outsourcing include both strategic and tactical concerns on both the department and organizational level.
Organizations should consider (or reconsider) the overall merits of outsourcing. Total outsourcing isn't easy because of the scope of the endeavor and because of the consequences if it isn't done well or if it shouldn't have been done at all. The stakes are high. A considerable sum of money is usually involved, not to mention the effectiveness of an information pillar that supports the organization's structure and performance.

